When you get your money back.

Before the build starts

The advance comes back in full. Even after you have sent the advance, if you decide this is not the moment and we have not started the design work — 100% back. We will not even ask why. The money returns the way it came, within 5–7 working days.

After you see the preview

The first preview arrives within 48 hours. If you do not like the design at all and two rounds of revisions have not fixed it, the advance comes back — no argument, no cancellation charge.

This has happened twice so far, and both times the money went back the same day.

After the build starts

The advance is not refunded. Once we start work on the full site, the team’s time has already gone in. That is exactly why the advance is 50% and not the whole amount.

You can still stop midway — we hand over the files for the work that is done. You do not have to pay the remaining 50%.

After the site goes live

There is no refund after the final payment. But if something is broken, or the work does not match the quote, we fix it at no extra charge for as long as it takes.

If we are late

If the promised date passes and it is our fault (your content and feedback arrived on time), then:

• 10% off — deducted from the final invoice automatically. You will not have to ask.
• A month of the care plan free — from the day the site goes live.
• More than 7 days late — you can cancel the whole project and take the advance back.

Care plan

The care plan is ₹999/month and you can stop it whenever you like. There is no notice period. The month you stop in is not refunded, but the next one is not charged. One message is enough to turn off auto-renewal.

Domain and hosting

Once a domain is registered its cost cannot come back — that money goes to the registrar and never stays with us. Unused months of hosting are refunded pro rata.

How to ask for a refund

Send a WhatsApp message to +91 86304 15226 or write to support@makeyoursite.in. We confirm within 2 working days and the money is back within 5–7 working days. We do not control how long a bank or UPI takes after that.

One thing, clearly

This policy exists so that the risk feels smaller to you. If you ever feel we have not done right by you, say so directly first. Every case so far has ended in a conversation.